Return or Exchange Information for MURMUSH Products
Important Points to Know Before Returning/Exchanging a Product
Eligibility:
We want you to be completely satisfied with your MURMUSH purchase. We offer returns, exchanges, or refunds for products that fall into the following categories:
Defective or Damaged Products: If your product is defective or arrives damaged, contact our customer support team immediately with details and supporting evidence, such as photos or descriptions, for a swift refund process.
Incorrect Item Received: We apologize for any inconvenience caused by receiving the wrong product due to an error on our part. In such cases, we'll provide a refund and arrange for the return of the incorrect item at no cost to you.
Not as Described: If the product significantly deviates from its description or does not meet the advertised specifications, you may be eligible for a refund. Contact us to discuss your refund options.
Undelivered or Lost in Transit: If your order is not delivered within the specified timeframe or is lost in transit, we will refund your purchase. Report the issue to our customer support team to initiate the refund process.
Ineligible for Return, Exchange, or Refund:
Customer-Damaged Products: Refunds may not be provided for products damaged due to mishandling, improper use, or negligence by the customer. Please follow provided instructions to avoid damage.
Non-MURMUSH Sources: Products not purchased directly from our website (https://murmush.com/) or our authorized Amazon store are ineligible for refunds. Refer to the seller or retailer you purchased from for their return process.
Final Sale or Clearance Items: Final sale or clearance items, often heavily discounted and sold as-is, are typically non-refundable. Consider this before purchasing.
Timeframe:
Returns or exchanges must be initiated within 15 days of receiving an item. Requests outside this window will not be eligible for a return, exchange, or refund.
Condition of the Item:
For a successful return or exchange, the product should be in its original condition—unused, undamaged, and in the original packaging. Include all tags, labels, accessories, and accompanying materials.
Return Process:
Contact Customer Support: Use the provided links below based on the issue:
Email us for a defective or damaged product
Email us for receiving the wrong product
Email us for a return
Provide Order Details: Have your order number, date of purchase, and relevant information ready.
Explain the Reason: Clearly state the reason for the return. This helps us address the issue appropriately.
Follow Return Instructions: Our team will provide specific return instructions. Follow them carefully.
Package the Item Securely: Use the original packaging if possible. If not, use suitable packaging for protection.
Ship the Return: Ship to the address provided by our customer support team.
Confirm Delivery: Notify us of the shipment and provide the tracking number if available.
Await Processing: Once received, we'll inspect and process the return. You'll be informed of any updates regarding your refund or exchange.
Refund Policy:
Once your return is received and inspected, you'll be notified of the approval or rejection of your refund. If approved, your credit will be applied to your original payment method within a certain timeframe.
If you haven't received a refund, contact your credit card company or bank. If further assistance is needed, contact us here.
If you have any questions or need assistance with your return or exchange, our customer support team is here to help ensure your satisfaction. Feel free to contact us anytime.
